Refund & Cancellation Policy

Last updated: July 13, 2026

We want you to be happy with Clear Cost Education. This page explains when a refund is available, how cancellation works, and how to reach us. It applies alongside our Terms of Service.

1. Cancel Anytime

Subscriptions to Clear Cost Education are month-to-month with no long-term commitment. You can cancel at any time and keep access through the end of the current billing period.

  • No minimum term and no cancellation fee.
  • Canceling stops future renewals; the current period is not prorated or refunded once billed.
  • Your subscription renews automatically each period until you cancel.

2. Monthly Billing

Monthly plans are charged on the same day each month. Canceling stops future renewals. We do not prorate or refund the current month once it has been billed.

3. Annual Billing

Annual plans are billed once for the year. Annual purchases are refundable within 14 days of the initial charge or annual renewal date. After 14 days, the remainder of the term is non-refundable, but you can cancel at any time to prevent the next annual renewal.

4. Team Seats

Team seats are billed as a prorated add-on on top of your base subscription:

  • Adding a seat creates a prorated charge for the remainder of the current billing period.
  • Removing a seat mid-cycle creates a prorated credit toward your next invoice.
  • We do not issue cash refunds for removed seats.

5. Service Disruptions

If a bug or outage on our side makes the Service materially unusable for more than 48 consecutive hours, contact us and we will issue a prorated credit or refund for the affected days. This does not apply to third-party outages you can normally expect (email deliverability delays, upstream voucher data issues, your website host, etc.).

6. How to Cancel or Request a Refund

To cancel:

  • Open your account and go to Billing → Manage subscription, or
  • Email us and we will process the cancellation for you.

To request a refund:

  • Email zach@custermarketing.com from the address on your account.
  • Include your school name and the reason for the request.
  • Approved refunds are returned to the original payment method within 5–10 business days.

7. Chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve billing questions faster than a chargeback. Fraudulent chargebacks may result in suspension of the account.

8. Contact

Custer Marketing Solutions — zach@custermarketing.com